Omni Stocktake — Support

Need help with the Omni Stocktake app? Here is how to get it.

Common questions

What is the company code?

Your employer’s asset administrator gives you a short company code (for example WP). Enter it once on the first screen; the app then connects to your employer’s system. If you do not have a code, ask your administrator.

I can’t sign in

Check the company code first. If the code works but sign-in fails, confirm with your administrator that your account exists and has the Counter role. Face ID / fingerprint sign-in must be enabled in Pengaturan (Settings) after a successful password sign-in.

There is nothing to count

Campaigns are opened by your administrator each month. If the list is empty, pull down to refresh, then ask your administrator whether this month’s campaign has been prepared for your company.

My counts are stuck in the queue

Counts are saved on the phone and sent when a connection is available. Open Antrean (Queue) and tap sync; if an item shows an error, the message explains what the server rejected.

The camera or location does not work

Both permissions are requested by the app when first needed. If you refused them, enable them in your phone’s Settings for Omni Stocktake. Counting works without location; a photo is required.

Supported phones

Android 7.0 or later; iOS 15 or later.

Contact us

For privacy requests write to privacy@omnisoftsolution.com.

Omnisoft Technologies Pte. Ltd. 6 Eu Tong Sen Street, #08-03, The Central, Singapore 059817