Omni HR — Support
Need help with the Omni HR Mobile app or the Omni HR Kiosk attendance terminal? Here’s how to reach us.
Common questions
I can’t log in
Your company administrator provides the company code during onboarding. If you don’t have one, ask your HR department. If the code works but login fails, confirm with your HR admin that your account has been created in Omni HR.
The app says I’m outside the geofence
Your employer sets the office location and allowed radius. Make sure you’re within range of your assigned office. If you believe the GPS is inaccurate, try stepping outside briefly and back in — this forces a fresh GPS fix.
Face verification keeps failing
- Make sure you’re in reasonable lighting (avoid strong backlight from a window behind you).
- Hold the phone at arm’s length so your full face is visible.
- Remove sunglasses or anything covering your face.
- If the problem persists, go to Profile → Clear local face cache, then re-enroll.
I want to delete my account
Open the app → Profile → Delete my account. If you can’t access the app, see our Account Deletion page.
I want a copy of my data
Your attendance, leave, and expense records belong to your employer. Contact your HR administrator to request a data export. For data held by Omnisoft Technologies (your enrolled face image, including kiosk face enrollment, and mobile session data), email us at the address below.
Contact us
- Email: support@omnisoftsolution.com
- Response time: We aim to reply within 2 business days.
For privacy-specific requests (data access, deletion, portability), write to privacy@omnisoftsolution.com instead.
Omnisoft Technologies Pte. Ltd. 6 Eu Tong Sen Street, #08-03, The Central, Singapore 059817